Ticket Information

Tickets to PPG Paints Arena events can be purchased several ways.

DICK's Sporting Goods Box Office at PPG Paints Arena

dickslogo.jpgTickets are available for purchase at the DICK's Sporting Goods Box Office. Located in the PPG Paints Arena lobby, the Box Office is accessible through the Highmark Gate at the corner of Centre Avenue and Washington Place.

The Box Office is open Monday through Friday from 10:00 AM to 5:00 PM and Saturday from 10:00 AM - 2:00 PM.

On an event day, the Box Office hours vary. Hours are subject to change as a result of event times, holidays or inclement weather. Please call 412-642-1800 for more information.

 

The box office will only be open from 10a-2p on Thursday 9/20 due to the Hillman Cancer Gala. 

The box office will open at 12p on Sunday 9/23 for the Free Game for Kids.

Buyer Beware Ticket Info

StubHub, Vivid Seats, eBay, Craig's List, secondary ticket agencies or "ticket brokers" are not recognized ticketing agents. Tickets purchased from unauthorized agents can be counterfeit, stolen, or otherwise void and may not be valid for admission to the event. 
Websites other than ppgpaintsarena.com, nhl.com/penguins or ticketmaster.com are not affiliated with the venue or team

PPG Paints Arena is unable to honor, replace or refund invalid tickets. Invalid tickets will be confiscated and a report filed. A copy of the tickets/ report provided upon request. PPG Paints Arena strictly prohibits ticket scalping and the resale of tickets.

Only Ticketmaster mobile-compatible tickets (generated by Ticketmaster and shown on a mobile device as a QR code, not a standard barcode ) will be accepted.
Traditional print-at-home or PDF tickets MUST be printed in advance and presented on paper for entry. Valid tickets purchased through the secondary market can be reprinted for a non-refundable $10 fee. 

TicketMaster

Tickets can also be purchased through Ticketmaster.

  • Ticketmaster online
  • Charge-by-phone by calling 1-800-745-3000 (M-F 9AM – 9PM, Sat 9AM – 7PM, Sun 9AM – 6PM)

Will Call

Tickets ordered or prepaid can be picked up at the Dick's Sporting Goods Box Office at PPG Paints Arena located in the lobby. Will Call opens one hour prior to events and is accessible through the Highmark Gate. Patrons must present valid photo identification when picking up tickets.

Mobile Ticketing

Why has PPG Paints Arena and the Pittsburgh Penguins gone mobile?
As mobile ticketing becomes more common across multiple industries, we have seen print-at-home usage decline. At the same time, fraud, confusion, and printing issues were frequent with PDF tickets. As a result, to provide a consistent experience to all fans, the decision was made to eliminate PDFs as of July 1, 2018.

New this 2018-2019 Pittsburgh Penguins season, in an effort to ensure a ticketing experience that is more convenient, safe and secure for all Penguins fans, 8 ½ x 11 PDF tickets (print-at-home delivery) will no longer be a valid form of entry for PPG Paints Arena events.

How do I access my mobile tickets?

If you purchased through Ticketmaster.com:

-Open your Ticketmaster App or visit Ticketmaster using your mobile device
-Login to your Ticketmaster account and locate the order with your ticket(s)
-Tap the event. A QR code will appear.     
-To see the next ticket in your purchase, you must swipe to the left
-At the game or event, a ticket taker will scan each QR code from your mobile device.

If you are a Penguins season ticket holder, received tickets forwarded from a friend or purchased on NHL Ticket Exchange, you can view your tickets on your mobile device through Account Manager. IPhone users are encouraged to store tickets in their Apple Wallet for offline use.

What about non Pittsburgh Penguins Events?
For non Pittsburgh Penguins events at PPG Paints Arena, only Ticketmaster mobile-compatible tickets (generated by Ticketmaster and shown on a mobile device as a QR code, not a standard barcode ) will be accepted. Traditional print-at-home or PDF tickets MUST be printed in advance and presented on paper for entry. Tickets purchased through the secondary market can be reprinted for a non-refundable $10 fee per ticket. 

What about Hard Tickets? 
Tickets purchased on traditional TicketMaster, Pittsburgh Penguins or PPG Paints Arena branded cardstock ARE STILL ACCEPTED as a form of entry into the Arena. 

 

 

Group Sales

Group ticket sales are offered for most family shows, select concerts and other special events at PPG Paints Arena. For more information and a list of upcoming events offering group sales, please click here

Accessible Seating

Accessible seating is available on all seating levels of PPG Paints Arena. Seating locations vary depending upon the event. When ordering accessible tickets, it is important to indicate what type of accessible seat you require, so that we can properly assist you.

To purchase accessible seating:

  • Visit www.ticketmaster.com, select your event, click on the "Request Accessible Seating" icon
  • Call Ticketmaster at 800-745-3000, or through the PA Relay Service at 7-1-1, follow the instructions to request your event, press the 9 key for accessible seating.
  • The Dick's Sporting Goods Box Office at PPG Paints Arena also sells accessible seating.  For questions/concerns about accessible seating, please email us.
  • For accessible seat locations, please view the seating chart on the individual event pages.

Pittsburgh Penguins

Those interested in purchasing tickets to a Pittsburgh Penguins game should call the Penguins Ticketing Department at 1-800-642-PENS.